This Privacy Policy explains how Panhandle AI Solutions (“we,” “us,” “our”) collects, uses, shares, and protects Personal Information when you access our website or use our Services. This Privacy Policy is a legal disclosure and works alongside our Terms of Service (which is the binding contract governing your use of our Services).

By using our Services, you agree to the practices described in this Privacy Policy.

2.1 Personal Information We Collect

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with you.

We collect Personal Information:

Directly from you (orders, forms, support messages, uploads)

Automatically (device/browser data and cookies)

From service providers (e.g., payment confirmation or fraud signals from processors)

We collect the following categories:

A) Identifiers

Name

Email address

Phone number

B) Professional Information

Brokerage name

Professional role (e.g., agent, broker, property manager)

Business contact details you provide

C) Commercial Information

Order history

Invoices and transaction records

Payment status (note: we do not store full credit card numbers; payments are processed by third-party processors)

D) Internet / Network Activity

IP address

Device identifiers

Browser type

Pages visited, interaction data, approximate location derived from IP

Cookies and similar tracking technologies

E) User-Generated Content (“Submitted Content”)

Listing photos and still images

Property details and descriptions you upload

Notes you provide for narration or edits
Submitted Content may incidentally contain Personal Information (e.g., agent reflections, signage, metadata).

2.2 How We Use Personal Information

We use Personal Information only for legitimate business purposes, including:

Service fulfillment: producing, delivering, revising, and re-delivering deliverables

Communication: confirmations, delivery notices, support responses, service updates

Security & fraud prevention: protecting accounts, transactions, and systems

Operations & compliance: accounting, tax, and legal compliance

Portfolio use (opt-out): displaying examples of our work (see Section 2.6)

We do not use your Personal Information for cross-context behavioral advertising.

2.3 How We Share Personal Information

We do not sell Personal Information as “sell” is defined under the CCPA.

We share Personal Information only with categories of service providers needed to operate our Services, such as:

Payment processors (e.g., Stripe or equivalent) to process payments

Cloud hosting/storage providers to host our website and temporarily store Submitted Content and deliverables

Email and communications providers to send confirmations, delivery links, and support responses

Security/fraud tools to prevent abuse and protect transactions

Legal/regulatory disclosures when required by law, subpoena, court order, or to protect rights and safety

2.4 No-Train AI Policy

We maintain a strict No-Train Policy:

We do not use your Submitted Content or Personal Information to train, test, or improve our proprietary AI models.

Your data is used only to fulfill your specific order and operate the service.

2.5 Data Security & Retention

Security

We use reasonable administrative, technical, and physical safeguards (e.g., encryption in transit, access controls, reputable cloud infrastructure). No method of transmission or storage is 100% secure.

Retention

We generally retain Submitted Content and deliverables for 90 days after delivery to support revisions and re-delivery, then delete from active systems.

We may retain account and transaction records longer as necessary for legal, tax, accounting, dispute resolution, and security purposes.

Backups may persist for a limited time consistent with normal business continuity practices.

2.6 Portfolio Use (Opt-Out)

Unless you opt out, we may display portions of final deliverables in our portfolio or promotional materials (e.g., website, social media).
You may opt out at checkout or at any time by emailing [email protected]. If you opt out after publication, we will remove the content from channels we control within 10 business days. We cannot guarantee removal from third-party reposts not under our control.

2.7 Your Privacy Rights (CCPA/CPRA; Florida Rights)

Depending on your jurisdiction, you may have the right to request:

Access/Know: categories and specific pieces of Personal Information we have about you

Delete: deletion of Personal Information, subject to exceptions

Correct: correction of inaccurate Personal Information

Non-discrimination: we will not penalize you for exercising your rights

Florida residents may also have the right to opt out of the collection of personal data through voice or facial recognition features, where applicable.

To exercise privacy rights, email [email protected] with “Privacy Request” in the subject line. We may need to verify your identity before responding.

2.8 Children’s Privacy

Our Services are intended for adults and are not directed to children under 16. We do not knowingly collect Personal Information from children under 16.

2.9 Updates

We may update this Privacy Policy from time to time. The effective date above reflects the latest version. Continued use after an update constitutes acceptance of the revised policy.

2.10 Contact

Email: [email protected]